Everything you need to know about shopping with Cassiene.
Standard shipping takes 7–14 business days, express shipping takes 3–7 business days, and international orders typically arrive within 10–21 business days. All orders are processed within 1–3 business days before shipping.
Yes — complimentary standard shipping is available on all orders over $500. For orders under $500, standard shipping rates are calculated at checkout based on your location.
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Simply email us at hello@cassiene.com with your order number and we'll send you a prepaid return label within 24 hours.
Once your order ships, you'll receive an email with a tracking number and a link to follow your package in real time. If you haven't received your tracking email within 3 business days, please check your spam folder or contact us.
Absolutely. Every piece in the Cassiene collection is sourced directly from established artisan workshops and verified designers. We stand behind the authenticity and quality of every item we carry.
Yes, we ship to most countries worldwide. International shipping rates and estimated delivery times are calculated at checkout. Please note that customs duties and import taxes may apply and are the responsibility of the buyer.
We process orders quickly, so we ask that you contact us within 12 hours of placing your order if you need to make changes. Once an order has shipped, it cannot be modified — but you're welcome to initiate a return once it arrives.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with 256-bit SSL encryption.
We're sorry to hear that. Please contact us within 48 hours of delivery with your order number and photos of the damage. We'll arrange a replacement or full refund at no additional cost.
Email us at hello@cassiene.com — we typically respond within 24 hours. You can also reach us through our contact page.